Enquiry and complaint are two chronic problems which plague divisional and subdivisional offices of the Assam State Electricity Board all over the State. Annoyed by frequent ringing of the telephone, most instruments in the complaint rooms of the ASEB offices remain uncradled. This is done just to avoid complaints. But after implementation of the Right to Information (RTI) Act, 2005, ASEB's ploy to avoid complaints suffered a serious setback.