Some officials of the Water Board seem to have found an easy way to solve the problem of water contamination in the city. Citizens complain that they have received SMSes from officials stating that the water pollution complaints lodged by them have been attended to and the problem solved.

“I was shocked to receive the SMS on my mobile phone stating that the water pollution problem in my area has been solved. How is it possible when no official has visited my area? What’s more, I am the complainant and none of the officials contacted me to even cross check or confirm whether the water pollution complaint has been attended to before sending me that SMS,” said C. Shankar, a resident of Old Ghansmandi.