From traditional means of palanquins to modern means of transportation, the face of Indian transportation system has progressed at a rapid pace since the inception of economic liberalization of the 1990s. India's public transports systems which is rising by almost 10% a year are among the most heavily used in the world but the access to these modes of transport has not been uniform and are still riddled with problems due to poor or outdated infrastructure and lack of investment. Ministry of Urban Development started project named JNNURM (Jawaharlal Nehru National Urban Renewal
Mission) with an aim to encourage reforms and fast track planned development of identified cities. The focus of the project is on efficiency in urban infrastructure and service delivery mechanisms, community participation, and accountability of ULB's (Urban Local Bodies) / parastatal agencies towards citizens. One of the major thrust areas of this scheme is urban transport system under which UPSRTC (Uttar Pradesh State Road Transportation Corporation)
has been providing city bus financially supported by JNNURM in various selected cities of India. The present paper
provides an overview of city bus service in Lucknow city followed by attitude of passengers / commuters towards it.