This paper discusses the operational and tariff-related factors that impede cost recovery by urban water service providers in India. Also focuses on policy reform and practical initiatives to achieve improved cost recovery.
One of the principal concerns today for the deteriorating quality
of water supply and sanitation services in India is the high
levels of nonrevenue water (NRW)
Performance improvement planning helps service providers in bringing about incremental improvements in services by applying the principles of commercial orientation and financial viability. This overview paper discusses the context for performance improvement plans in India, and the key elements and objectives
that such strategies should constitute.
