Published in collaboration with the Citizen consumer and civic Action Group (CAG), this case study explores the role of electricity bills in enhancing information disclosure practices of electricity distribution companies (discoms) and improving public participation in decision-making.

With the government announcing 100 per cent household electrification in Uttar Pradesh (UP) under Saubhagya scheme, newly connected households are likely to place greater financial burden on electricity distribution companies (discoms) due to poor metering, infrequent billing, and inefficient collection of dues.