There is a recognised gap between what climate science can currently provide and what end users of that information require in order to make robust adaption decisions about their climate related risks. This study identified a number of factors that contribute to the gap via a literature review, online survey, workshop and focus group. These included uncertainty in climate information, misunderstanding or misuse of key terminology, poor communication and/or packaging of the climate science information and the lack of appropriate decision support tools that adequately account for uncertainty (and are capable of dealing with non-climatic influences on decision making).