Bustling through the city: a bus user feedback survey

This report brings together the key insights from the public bus users in Delhi- about the experiences and challenges they are facing while commuting in the city. The insights indicate that the public bus in Delhi is already supporting the working class to make their commute cost-effective but also highlight the challenges need to overcome to make it more efficient and accessible. The report provides important insights from ground zero and highlights the actions that need to be taken by the state government to make the public bus system more reliable and affordable.