EMBARQ India has been working with the city of Indore, India since 2008 to improve the quality of city bus services. This report contains a large amount of data on the following topics: Paratransit System Characteristics: Routes, coverage, regulations, facilities, traffic levels; Paratransit Vehicles: Vehicle types, vehicle ages, fuel sources, maintenance procedures; Paratransit Operators: Costs, revenues, fare structures, driver profiles; Paratransit Users: Passenger trip details, weekly travel statistics, accessibility, expenditure, socio-economic statistics; and Road Safety: Accidents, safety measures, speed limits, overcrowding .