State of electricity access in India: insights from the India residential energy survey (IRES 2020)

Over the last decade, the Government of India’s efforts in providing electricity access to the country’s population has been commendable. Using the nationally representative India Residential Energy Consumption Survey (IRES), this study undertakes an independent assessment of the quality and reliability of power supply and consumer satisfaction with electricity services. Further, it analyses how distribution companies (discoms) handle the metering, billing, and payment collection (MBC) process across households. The study also proposes strategies to fill the remaining gaps to realise the goal of universal, affordable, and reliable electricity access in India.